VoxBot Refund Policy
Last revised on: June 20th, 2026
At VoxBot, we strive to provide the best possible service to our customers. We understand that sometimes things don't work out as expected, which is why we offer a straightforward refund policy for our Premium and Pro subscription services.
This Refund Policy applies to all subscription purchases made through vox.bot (the "Site") operated by KickBot, Inc ("Company", "us", "our", and "we"). It also explains how tips sent to streamers through VoxBot are handled. Tips are final and non-refundable, as described in the Tips section below.
1. 7-Day Refund Period
We offer a full refund for Premium and Pro subscriptions if you request a refund within 7 days of your payment. This policy applies to:
- New Subscriptions: If you purchase a Premium or Pro subscription for the first time, you have 7 days from the date of payment to request a full refund.
- Subscription Renewals: If your subscription automatically renews, you have 7 days from the date of the renewal payment to request a full refund for that renewal period.
To qualify for a refund, you must contact us within the 7-day window from the date your payment was processed.
2. How to Request a Refund
To request a refund, please contact us using any of the following methods:
Email: support@vox.bot
Discord: https://discord.gg/GtU5XqhRSq
When requesting a refund, please include your account email address and the date of the payment you wish to refund. This will help us process your request more quickly.
3. Refund Processing
3.1 Processing Time
Once we receive your refund request and verify that it meets our refund criteria, we will process your refund within 1-3 business days. The refund will be issued to the original payment method used for the purchase.
3.2 Payment Method
Refunds will be credited to the same payment method you used to make the original purchase. Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.
3.3 Service Access
Once a refund is processed, your Premium or Pro subscription will be downgraded to the free tier immediately. You will lose access to premium features, but you can continue using VoxBot with the basic free features.
4. Refunds Outside the 7-Day Period
After the 7-day refund period has expired, we generally do not offer refunds. However, we understand that exceptional circumstances may arise. If you believe you have a valid reason for requesting a refund outside the 7-day window, please contact us and explain your situation.
We will review each request on a case-by-case basis and may grant a refund at our sole discretion. We appreciate your understanding that we cannot guarantee refunds for requests made after the 7-day period.
5. Cancellations
You can cancel your Premium or Pro subscription at any time from your account dashboard. When you cancel your subscription:
- Your subscription will remain active until the end of your current billing period
- You will continue to have access to premium features until that date
- Your subscription will not automatically renew
- No refund will be provided for the remaining time in your current billing period unless you are within the 7-day refund window
6. Tips
VoxBot allows viewers to send tips to streamers, optionally with a text-to-speech message, sound, or other interaction. The refund terms above apply to VoxBot Premium and Pro subscriptions. Tips are handled differently, as described in this section.
6.1 Tips Are Final and Non-Refundable
All tips processed through VoxBot are final and non-refundable. Once a tip is submitted and charged, it cannot be withdrawn, refunded, or reversed, except as required by applicable law or as otherwise determined by Company in its sole discretion. We do not guarantee that a text-to-speech message or any other tip interaction will be heard, displayed, played, or acknowledged by the streamer, and you will not be entitled to a refund on that basis.
6.2 Payment Processing
Tips are processed through our third-party payment processor, Stripe, including Stripe Connect, which may apply its own terms. Tips are subject to payment processing fees and a platform fee, which are deducted from the tip amount before the streamer receives the net amount.
6.3 Chargebacks and Disputes
If you have a concern about a tip, please contact us first using the details below. Initiating a chargeback or payment dispute with your bank or card provider instead of contacting us may result in the suspension or termination of your VoxBot account and your ability to use the Service.
7. Important Notice
Please Note: To ensure you don't miss the refund window, we recommend that you:
- Review your subscription charges carefully and contact us immediately if you have any concerns
- Set reminders for subscription renewal dates if you're unsure whether you want to continue
- Cancel your subscription before the renewal date if you don't wish to continue (you can do this from your account dashboard)
8. Contact Us
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:
By email: support@vox.bot
By Discord: https://discord.gg/GtU5XqhRSq
Our support team is here to help and will respond to your inquiry as quickly as possible.
9. Changes to This Policy
We may update this Refund Policy from time to time. When we make changes, we will update the "Last revised on" date at the top of this page. We encourage you to review this policy periodically to stay informed about our refund practices.
Your continued use of our Service after any changes to this Refund Policy constitutes your acceptance of such changes.